You have a window of 3 days post-receipt of your products to request a refund. A product qualifies for a refund or exchange only if it differs from what you ordered or if it arrives damaged to the extent that it’s unusable.
Return Eligibility
To process your return, the product must remain unused, be in the same condition as when delivered, and must retain its original sealed packaging. Any deviation from these guidelines will result in the refusal of the return.
Return Process
To ensure an efficient return process, please provide either the original purchase receipt or a verification of the purchase in our system.
Addressing Product Issues
Should you find damages or discrepancies, such as wrong items or broken components, take clear photographs of the concerned items. Forward these photographs, accompanied by a detailed description, to info@icanbiz.com. Alternatively, you can reach out to your dedicated account manager for assistance.
Refund Procedure (when applicable)
Upon receipt and thorough inspection of your returned item(s), you’ll receive an email updating you on the status of your refund. If approved, the refund process begins, and the amount will be reverted to your initial payment method within a specified timeframe.
Refund Timeline (if applicable)
It’s crucial to understand that a refund might take up to 10 days to reflect in your account, contingent on merchant processing and bank terms. We’ll inform you once the refund process has started on our side. If 10 business days elapse without the refund appearing in your account, please contact us at info@icanbiz.com.
Policies on Sale Items
Be advised that refunds are exclusively applicable to items sold at full price. Discounted items are final sales and are exempt from refunds.
Policy on Exchanges
We offer exchanges solely for items that are defective or have sustained damage during shipping. To request an exchange for the same product, send your concerns to info@icanbiz.com or connect with your account manager.
Guidelines on Return Shipping
When you’re set to return an item, we’ll supply you with a prepaid shipping label along with comprehensive instructions to ensure a hassle-free return.
